Terms and conditions
If goods are in stock we will deliver to you within 14 working days. If they are out of stock, we will notify you of the expected delay. Deliveries are made during working hours and will require a signature.
UK STANDARD DELIVERY £6.95
Please allow up to 14 working days. This is a courier service with tracking facilities. Please let us know if you have a deadline for delivery and we will strive to meet it.
If your order is for under £20 we could send it with Royal Mail for £3.95 - please confirm this at check out in the order notes and we will edit your order for you. This is a less secure option with no tracking facilities.
NEXT DAY DELIVERY £10
UK Mainland only and subject to weather conditions.
This service is not possible for monogrammed items or fabric rolls.
Orders must be placed by midday.
We are sorry that it is not possible to choose next day delivery online - if you would like to make use of this service, your order will need to be processed through our telesales - please call 0844 499 1609 to place your order.
FABRIC ROLL DELIVERY £14
Orders of 12m+ of fabric will automatically be put on a roll. If you would prefer us to fold your fabric please let us know. If you order less than 12m and would like your fabric on a roll, please contact us. It is not possible to deliver fabric rolls next day - please let us know if you have a deadline for delivery and we will strive to meet it.
OVERSEAS (INC CHANNEL ISLANDS):
We are pleased to be able to offer deliveries to the following overseas countries:
Australia, Austria, Belgium, Canada, Corsica, Czech Republic, Denmark, Estonia, France, Gibraltar, Germany, Greece, Guernsey, Holland, Hungary, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, Poland, Portugal, Republic of Ireland, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United States of America.
If you wish to have an order shipped to a destination not listed above, please contact us: +44(0)1728 635 020 or firstname.lastname@example.org
Overseas shipping costs are calculated at checkout according to weight and destination.
We believe our overseas shipping charges are very competitive - if you have any concerns before you make your order, please contact us for a quote (contact details above). Otherwise, please fill your shopping basket and proceed to checkout.
If goods are in stock, you should receive your delivery within 14 working days.
Deliveries are made during working hours and a signature will be required
Local import duties may be payable on receipt of goods.
UK VAT (charged at 20%) will automatically be deducted from your total for orders being shipped to non EU countries.
In very rare circumstances we may need to contact you by email regarding the cost of shipping your order - costs may alter due to an increase / decrease in fuel surcharges, or change in tariff due to volumetric weight.
If for any reason you are unsatisfied with our products you can return them for an exchange or full refund. Goods must be returned within 14 working days from the invoice date. All items must be returned un-used and in a saleable condition with proof of purchase.
We regret, we are unable to accept returns of monogrammed gifts.
Fabrics: We do not guarantee against wear, fading, or dye lot variation. We are not responsible for colour matching, therefore please request a CFA (cut for approval) before ordering. Cut length fabric is non-returnable, however if you discover imperfections with your order it must be returned within 14 working days from the invoice date and a replacemnt will be sent out.
Sale items may be exchanged, but we regret, we are unable to refund them (except clothes) unless they are faulty. Goods must be returned within 14 working days from invoice date. All items must be returned unused and in saleable condition with proof of purchase.
The customer is responsible for postage cost of returned goods. We suggest that you use special delivery or obtain a certificate of posting as the goods are your responsibility until they arrive at our address.
If you would like to cancel your order before it has been dispatched you may do so quoting your name.
If the goods have already been dispatched, please see “Returns”.
Linen (flax) is a natural fibre and not always uniform in texture and colour. While every effort is taken to ensure the colour reproduction of our catalogue and website is as accurate as possible, we cannot guarantee a 100% colour match. For our interiors collection, fabric swatches are available upon request.
For The world of interiors / Volga Linen email Subscribers and Instagram Monogram offer. Please call us quoting the unique code and we will process your order for you. Offer valid until December 13th 2017. The redeemable code applies to one free initial, on one of the specified products, per customer order.